Terms & Conditions for Customers

Agreement last updated: March 12, 2026

These Terms & Conditions for Customers (“Agreement”), together with any documents referred to in them, govern your use of the Maid Bea platform (the “Site” and/or “App”) and the services available through it.

Maid Bea (“we,” “us,” or “Company”) operates a technology platform that connects customers (“you,” “User,” or “Client”) with independent cleaning professionals (“Service Providers”).

By using the Maid Bea platform, creating an account, or booking services, you agree to be bound by this Agreement. If you do not agree to these terms, you must not use the Maid Bea platform.

We may update these Terms & Conditions periodically. It is your responsibility to review the current version available on our website.

 

1 | About Maid Bea

Section 1 | About Maid Bea last updated: March 12, 2026

Maid Bea is a technology platform operating through our website and mobile application that connects customers with independent cleaning professionals.

We facilitate:

• Scheduling of cleaning services
• Communication between clients and cleaners
• Secure payment processing

Maid Bea does not directly provide cleaning services. All cleaning services are provided by independent Service Providers.

When you book a service through the platform, you enter into a separate service contract directly with the Service Provider performing the work.

If you wish to contact us in writing, you may email:

hello@maidbea.com

 

2 | Platform Role & Disclaimer

Section 2 | Platform Role & Disclaimer last updated: March 12, 2026

Maid Bea provides a platform that introduces Users to independent Service Providers.

We:

• Do not employ Service Providers
• Do not supervise their work directly
• Are not a party to the cleaning service agreement between you and the Service Provider

Service Providers are responsible for:

• Performing the requested services
• Providing cleaning materials (unless otherwise agreed)
• Conducting their work professionally and safely

While we conduct reasonable checks such as identity verification and reference checks, we cannot guarantee the accuracy of third-party information or the suitability of any particular Service Provider for your needs.

You engage Service Providers at your own discretion and risk.

 

3 | User Account Responsibilities

Section 3 | User Account Responsibilities last updated: March 12, 2026

You are responsible for maintaining the confidentiality and security of your account credentials, including your username and password.

You agree that:

• All activity conducted through your account is your responsibility
• You will provide accurate and up-to-date information
• You will notify Maid Bea immediately if you believe your account has been compromised

We reserve the right to suspend or terminate accounts at our discretion if misuse or violations occur.

4 | Pricing & Payment

Section 4 | Pricing & Payment last updated: March 12, 2026

When booking services through Maid Bea, you must provide valid credit or debit card details.

Payments processed through Maid Bea include:

• The Service Provider’s service fee
• A Maid Bea platform service fee
• Any additional services selected during booking

A card authorization hold may be placed 48 hours before the scheduled service to verify sufficient funds.

This authorization is not a charge.

Payment will be processed after the service has been completed.

For hourly services:

• The final charge may reflect the actual time spent cleaning
• A minimum service charge of two hours applies

If payment fails or remains unpaid, Maid Bea may:

• Charge reasonable administrative costs
• Suspend future bookings
• Take necessary actions to recover unpaid balances

5 | Booking Process & Cancellations

Section 5 | Booking Process & Cancellations last updated: March 12, 2026

You may cancel, reschedule, or modify a booking up to 48 hours before the scheduled start time without penalty.

If you cancel or reschedule within 48 hours of the service, you may be charged up to the full value of the booking.

This policy also applies to bookings made within 48 hours of the service time.

 

6 | Client Responsibilities

Section 6 | Client Responsibilities last updated: March 12, 2026

You agree to provide a safe and suitable working environment for Service Providers.

You must ensure:

• Safe access to the property
• Availability of electricity and hot water
• Clear entry instructions if you are not present
• Suitable parking access where applicable

If a Service Provider cannot access the property, or essential utilities are unavailable, the booking may be treated as a late cancellation and charged accordingly.

You agree to treat Service Providers courteously and lawfully at all times.

 

7 | End-of-Tenancy & One-Time Service Conditions

Section 7 | End-of-Tenancy & One-Time Service Conditions last updated: March 12, 2026

This section applies only to end-of-tenancy or one-time deep cleaning services.

To allow the Service Provider to complete the service properly, you must ensure that:

• The property is free from trash and personal belongings
• Furniture has been removed where necessary
• Refrigerators and freezers are defrosted
• There is no excessive mold, waste, biological hazards, or extreme buildup

If these conditions are not met, the Service Provider may:

• Require additional time
• Apply additional charges
• Decline re-clean guarantees

 

8 | Re-Clean Guarantee

Section 8 | Re-Clean Guarantee last updated: March 12, 2026

Certain services may include a 48-hour re-clean guarantee.

To request a re-clean, you must:

• Notify Maid Bea within 48 hours of service completion
• Provide a written description of the issue
• Include clear photos when possible

If the issue is validated, the Service Provider may return to correct the issue.

Re-cleans will normally be scheduled within 7 days of the original service date.

If the re-clean appointments offered are declined, the re-clean guarantee may be considered fulfilled.

Carpet cleaning services are excluded from re-clean guarantees due to varying carpet conditions.

 

9 | Damage & Insurance

Section 9 | Damage & Insurance last updated: March 12, 2026

Service Providers are responsible for any damage they cause while performing services.

Service Providers are required to maintain their own liability insurance.

If damage occurs:

• You must report the issue within 48 hours
• Provide written details and clear photos
• Submit reports to hello@maidbea.com

Claims below $300 may fall below typical insurance excess limits.

For eligible claims, Maid Bea may assist in facilitating communication between you and the Service Provider to begin the insurance process.

Final claim decisions are determined by the Service Provider’s insurer.

 

10 | Non-Solicitation of Service Providers

Section 10 | Non-Solicitation last updated: March 12, 2026

You agree not to hire or engage any Service Provider introduced through Maid Bea outside of the Maid Bea platform.

This restriction applies:

• During your use of the platform
• For six months following your last booking

If a Service Provider offers services privately outside the platform, you must decline and notify Maid Bea.

Violation of this policy may result in:

• Account termination
• Fees or compensation up to $500

11 | Complaints & Dispute Resolution

Section 11 | Complaints & Dispute Resolution last updated: March 12, 2026

If you experience an issue with a Service Provider or service quality, please contact:

hello@maidbea.com

We will make reasonable efforts to assist in resolving the issue between you and the Service Provider.

However, Maid Bea is not a party to the service contract and cannot guarantee the outcome of disputes.

 

12 | Suspension or Termination

Section 12 | Suspension or Termination last updated: March 12, 2026

Maid Bea reserves the right to suspend or terminate your access to the platform at any time for any reason.

If your access is terminated:

• Your right to use the platform immediately ends
• Existing bookings may be cancelled
• You may not create a new account without authorization

 

13 | Events Outside Our Control

Section 13 | Events Outside Our Control last updated: March 12, 2026

Maid Bea will not be responsible for delays or failure to perform services due to events outside our reasonable control.

These may include:

• Network failures
• Telecommunications disruptions
• Natural disasters
• Platform outages
• Third-party service interruptions

 

14 | General Terms

Section 14 | General Terms last updated: March 12, 2026

We may transfer our rights and obligations under this Agreement to another organization without affecting your rights.

You may not transfer your rights or obligations without our written consent.

If any section of this Agreement is determined to be unlawful or unenforceable, the remaining sections will remain in full effect.

These Terms & Conditions apply solely between you and Maid Bea and do not confer rights to any third parties except where required by law.